G3Xn not recognized by Windows 10 Laptop

Hi All. I have a Zoom G3Xn which I had been using successfully with Tonelib for a couple years on a Mac book. The Mac book died so I recently got an Acer laptop running on Window 10. I installed the latest Tonelib, however it doesn't recognize the pedal. The message says it doesn't recognize the pedal presets or something like that. Any ideas or suggestions???